Terms and Conditions

Parents enrol their children at the International School of Madeira through the online application form and submit the required documentation, usually including reports from previous schools and any specialist input. If a place is offered, the acceptance letter will contain the School's bank details for payment of the registration fee, which should be settled within 10 days. A school place is not secured until the registration fee payment has been received and the Terms and Conditions Enrolment Contract has been signed and acknowledged as returned to the School. The Schedule of Fees gives details regarding deadlines for re-enrolment or withdrawal in future years.

The International School of Madeira will accept only those students whose needs can be met by the School. The confirmation of acceptance letter is offered based on the information available to the School at the time of accepting the student. The School reserves the right to cancel the contract if it deems that the information supplied was inadequate or incorrect.

It is our top priority to protect the health, safety and well-being of our students and staff. The School adheres to best practices regarding hygiene routines and all aspects of safety in the educational environment. Parents and students are expected to follow these procedures.

Vaccination requirements are subject to directive from the Portuguese government and Madeira law. For students to be accepted, relevant vaccination documentation needs to be provided. Information pertaining to this can be found via the ePortugal government website. Failure to provide relevant documentation will result in withdrawal of place and fees may apply.

The school will not be expected to reimburse or discount fees in the case of a visa refusal or late arrival due to visa issues.

The School may temporarily or permanently exclude a student for serious misbehaviour. This may include violence, intimidation, bullying (including cyberbullying), any form of racism or other bigotry, serious breaches endangering the health and safety of others, or blatant refusal to comply with school expectations. This list is neither exhaustive nor exclusive as the decision rests with the Principal.

The School provides some mandatory services and other activities. *Please note these may change and parents will be updated if any changes are made. • School uniform (mandatory) • Lunch (optional) • Homework Club (optional) • Extra-curricular activities (optional service with the clubs sent at the beginning of each term)

The International School of Madeira is an inclusive school. On a case-by-case basis, individual needs should be discussed in advance with the admissions team and the Principal. Failure to disclose relevant information can lead to a delay in providing suitable support for the child and can compromise the effectiveness of the class. Students who join the School and require support to access the English or Portuguese curriculum may be required to attend additional English or Portuguese lessons. These are individual conversations and will be held at the beginning stage of the admissions process. Additionally, if a child joins the school and requires support to meet the academic standards of the year group, the student will need to attend additional lessons. Any additional sessions beyond normal school provision will be provided on the condition that the additional costs are met by parents/guardians. Exceptionally, the School reserves the right to terminate the enrolment of a child where the required additional financial support needed cannot be provided, or the needs change significantly after the child has joined the School.

All students are expected to wear the official, age-appropriate school uniform and sports uniform (please refer to the uniform policy for further details). Failure to comply with the uniform standards will result in termination of contract. A medical declaration needs to be provided for any exemptions to the school uniform.

Meals are cooked on-site by a professional chef. All students have the choice of using the School's lunch service or bringing a packed lunch. Parents who opt for the lunch service may enrol their child on an annual, termly or weekly basis. The International School of Madeira will, wherever possible, provide special meals based on ethical, religious, or medical needs. Where an individual child requires a diet beyond the normal capabilities of our kitchen, parents may need to supply a packed lunch. For food allergies and intolerances, parents/guardians are required to sign a catering consent form before meals can be served to a student. A medical certificate needs to be provided for any allergies/intolerances. The School declines any liability in the case that medical certificates have not been provided. No reduction or refund will be considered for absences.

"Parent" means the Parent or legal guardian making this application. "School" means ISM Education Unipessoal LDA, a Portuguese company number 515045020, operating using the trading name 'International School of Madeira'. "Student" means the child/children for whom Parents/Guardians are applying. "School Material" means the School website and marketing and operational materials (but excluding School Policies and Rules) provided to Parents/Guardians.

The School undertakes to provide tuition in accordance with the School Material. The School reserves the right to amend the School Material from time to time and any reference to the School Material herein is a reference to the most up-to-date School Material. The manner the School provides tuition may be varied by the School (acting reasonably).

Parents and students agree to: a) Support and abide by the School's stated philosophy, goals and objectives; b) Comply with the School's behaviour policy/code of conduct and applicable rules and regulations. In the case of serious non-compliance with the School rules and regulations, the School reserves the right to suspend or expel the student. In this event, the School may decide, at its sole discretion, not to provide any refund or reduction of fees already paid or which are payable to the School. School Policies and Rules (that are expressly identified as such) shall form part of these terms and conditions as if they were set out herein. The School shall have the right to update the School Policies and Rules from time to time. In case anything set out in School Policies and Rules contradicts with the provisions of these Terms and Conditions, the provisions of these Terms and Conditions shall prevail.

The School will use its reasonable efforts to ensure that only those persons authorised by the Parents to collect the Student from School are able to do so.

Parents agree that if any matter requires their approval or notification to them by the School, it will be sufficient for the School to notify or gain approval from one Parent.

The School is committed to providing a safe and secure environment for all students and takes all reasonable measures to prevent accidents; however, students must actively contribute to their own safety by following staff instructions, adhering to guidelines, and using equipment properly. The School will contract an insurance policy with a reputable insurance agent (as follows) to insure students against risk of injury while on the school premises. Parents acknowledge that liability incurred while attending the School or participating in activities organized by the School or third parties is covered by insurance and that the school is indemnified of such risks. The School is not responsible for any loss of or damage to students' personal belongings. Provider: Allianz Companhia de Seguros Allianz Portugal, S.A. Rua Andrade Corvo, 32 1069-014 Lisboa

The School shall not be responsible in the case of items that are stolen or otherwise lost or missing, including, without limitation, money, jewellery, computers and personal electronic devices, mobile phones and/or valuable objects. The School has no responsibility for the safekeeping of personal effects of the student or the student's parents.

a) Parents confirm that they have received a copy of the fee schedule and associated terms and conditions of the School (the "Schedule of Fees") and agree that they will adhere to the terms and conditions of the Schedule of Fees. b) Parents agree that all fees shall be paid in accordance with the Schedule of Fees. The School reserves the right to amend the Schedule of Fees from time to time, and any reference to the Schedule of Fees refers to the most up-to-date Schedule of Fees. c) The School reserves the right to cancel the enrolment of any Student or not to accept a Student into the School for any reason or for no reason at any time before all applicable fees have been paid in full. d) In the event of any inconsistency between these terms and conditions and those set out in the Schedule of Fees, these terms and conditions shall prevail. e) The School does not accept payments from any sanctioned or prohibited parties (e.g. banks, individuals, or companies) as designated by an official government, including the UK, EU, UN, US and the relevant local government.

a) Parents agree to give the requisite notice as set out in the Schedule of Fees to the School prior to any withdrawal of the student from the School. b) In the event of withdrawal, the School will only refund fees as set out in the Schedule of Fees. c) In the event of a refund of fees, the School will refund (by bank transfer) to the Parent/ company whose name appears in the payment document as payer of that year's fees without obtaining prior approval from the Parent. The School will not wire or transfer refunded fees or other monies to another person or entity unless the Parent/company whose name appears in the School's payment documents certifies in person and in writing that the refunded payments can be paid to another person or Entity.

Parents agree that: a) any changes to the student's particulars, including identifying information, insurance policy numbers, medical history, food preferences, and allergies, shall be advised in writing as soon as possible to the School; and b) any change of contact details and/or emergency contact shall be immediately notified to the School.

Parents agree that the failure to disclose relevant information (medical or otherwise) to the School may result in withdrawal of an offer of a place at the School and that in this event, the School may decide, at its sole discretion, not to provide any refund or reduction in fees already paid or which are payable to the School. Please note that all Nursery children who enter the School need to be fully toilet trained and, if they are not, this must be disclosed during the initial meeting with the School.

Parents confirm that they have legal custody of the student who is applying to attend the School, or the legal custodian's consent. They certify that all information contained in this application/re-enrolment is complete and correct. Should it be determined that Parents have provided materially incomplete or untruthful information to the School, the School may decide, at its sole discretion, to cancel the student's enrolment and not to provide any refund or reduction in fees already paid or which are payable to the School.

Neither failure by the School to enforce any of the Terms and Conditions contained herein or in the incorporated Schedule of Fees, nor oral statements or actions made by or on behalf of the School, its officers, employees, or agents shall constitute a waiver of the right to enforce any provision contained herein.

Parents acknowledge that these Terms and Conditions contained herein or in the incorporated Schedule of Fees constitute the entire understanding between them and the School. No promises, terms, conditions, or obligations exist or are created other than those contained herein or in the incorporated Schedule of Fees. The Terms and Conditions contained herein and in the incorporated Schedule of Fees shall supersede all previous communications, representations, or agreements, either verbal or written, between the parties with respect to the subject matter addressed herein. Parents acknowledge that the Terms and Conditions contained herein and in the incorporated Schedule of Fees may be updated or amended by the School (as determined by the School at its discretion). Any reference to the Terms and Conditions or the Schedule of Fees herein is a reference to the most up-to-date Terms and Conditions and/or Schedule of Fees.

The Terms and Conditions contained herein and in the incorporated Schedule of Fees shall be governed under the laws of Portugal and the island of Madeira.

When an offer is made and accepted, the School will send to the Parent an acceptance letter, along with further information the Parents need to be aware of. By enrolling at the School, Parents and the Student agree to abide by all policies, terms and conditions as may be issued by the School from time to time.

Parents agree to allow the student to participate in all of the School's compulsory activities, including residential and outside school trips. The School agrees to give prior notification for outside school trips. Any costs involved relating to such activities shall be notified to Parents by the School.

Parents: 1. agree that (i) all medical information disclosed to the School is true and correct, and (ii) a timely update of all changes to medical and contact information will be provided to the School. 2. consent to the processing of medical data relating to the student. 3. authorise the School and its designated medical care providers to supply medical care as needed for the student, including but not limited to administration of allergy medications (such as Epi-Pens or diphenhydramine), bandages, over-the-counter medications, and other first-aid items or techniques. If, in the opinion of a properly licensed and practising physician, the student needs medical or surgical services which require parental authorisation or consent, Parents hereby authorise, appoint, and empower the School to act as their agent to furnish on their behalf such oral or written authorisation as may be so required. 4. release and agree to hold the School harmless and indemnify the School, its officers, its employees, and its agents from any liability or injury which may arise from the provision of such medical care, whether performed by the School, its officers, its employees, or its agents, or by any other health-care provider.

The International School of Madeira holds statutory personal information about students and uses photos and videos to promote the School to various audiences, including on its website and through social media. Personally identifiable information submitted during the application process is held securely and only transmitted upon request to the office of Secretaria Regional de Educação (SRE) as required by law for the enrolment of students. Personal data is not shared or sold with any other third parties. All parents are required to sign a consent form pertaining to the use of images/videos. Parents are not allowed to take images or videos in the school building unless permission has been granted in writing.

The International School of Madeira owns the copyright of any images taken, and they will only be used for the purpose/s mentioned above. It is the responsibility of the Parents or the Student to inform the School, in writing, if consent needs to be withdrawn or amended at any time by contacting: info@ismadeira.com The School: a) will use any images for authorised School purposes only. The School has strict controls over the type of images published and over the use of photographs and videos on its website or on other online media and will never sell any materials to third parties. b) is guided by all relevant data protection regulations and its privacy policy.

Consent will be refreshed where any changes in circumstances occur - this can include, but is not limited to, the following: a) New requirements for consent - i.e., an additional purpose other than described above b) Changes to a Student's circumstances, e.g., safeguarding requirements, mean a Student's image cannot be used; or c) Any changes in the law

If consent is withdrawn, the named School representative above will acknowledge receipt of the request in writing by letter or email. The School will delete the file from its image bank within one month of receipt of a request by Parents and will not use it in any new material produced from the date of the letter. Material previously issued, which includes the photograph/film, may, however, remain in circulation or online, but it will not be included in any future reprint.